Shop With Confidence
Your satisfaction is important to us. If something isn't right with your order, we're here to help with a simple and transparent return process.
Return Eligibility
Returns can be requested within 7 days of delivery, provided the jewellery is unused, unworn, in its original packaging and accompanied by proof of purchase.
Items That Cannot Be Returned
- Personalised or customised jewellery.
- Products damaged due to misuse or improper care.
- Items returned without original packaging.
- Products purchased during final clearance sales (if applicable).
Refund Process
Once your returned item is received and inspected, we'll notify you regarding the approval of your refund. Approved refunds are processed to the original payment method within 5–7 business days.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photographs so our team can assist you promptly.
Order Cancellation
Orders may be cancelled before they are shipped. Once dispatched, cancellation requests cannot be accepted.
Need Assistance?
If you have any questions regarding returns or refunds, we'd be happy to assist you.